1. Age Verification Requirements
All orders placed on www.pouchme.com are subject to age verification. Customers must be 21 years of age or older to purchase our products.
If an order is marked as “Age Verification Required” after checkout, the customer is responsible for completing the verification process through our approved system in a timely manner.
- If you are unable to verify your age, or are under 21, your order will be canceled and refunded
- We reserve the right to deduct payment processing fees from refunds to cover transaction costs
If you are 21+ but fail verification due to minor issues (e.g., name mismatch), you may receive a full refund in store credit, issued instantly so you can place a new order.
2. Clearance & Sale Items
All clearance, liquidation, and discounted items are final sale and are not eligible for return, refund, or exchange.
3. Returned Packages
If a package is returned to the sender, each case will be reviewed individually.
We reserve the right to:
- Charge additional shipping fees to resend the order, or
- Issue a refund minus original shipping costs and a restocking fee
4. Refund Processing
Refunds are issued to the original payment method, unless otherwise specified.
- Store credit refunds: Issued instantly
- Card refunds: May take 3–5 business days, depending on your provider
5. Non-Returnable Items
Due to the nature of our products, we do not accept returns on opened or used nicotine pouches.
For safety and compliance reasons, all sales are final once shipped, unless approved by our support team.
6. Wrong or Missing Items
If you receive incorrect, expired, or missing items:
- Submit a claim within 7 days of delivery
- Include photos of the package, packing slip, and issue
If approved, we will:
- Cover return shipping
- Provide a shipping label
- Send replacements or issue account credit
7. Incorrect Orders / Change of Mind
We accept returns for unopened products within 15 days of delivery.
- A return shipping label will be provided
- Customer is responsible for shipping costs
8. Defective Products
If you receive a defective product:
- File a claim within 15 days of delivery
- Upon receiving the item, we will issue a replacement where applicable
9. Unique Cases
We understand that some situations may fall outside standard policy.
Please contact us with supporting photos or videos. We will review and determine the appropriate resolution.
10. General Policy Terms
- Replacements are the default resolution for approved claims
- Refunds to original payment methods are not typically issued, but may be approved in special cases
- No returns without prior authorization
- All claims must be reviewed and approved before processing
- We reserve the right to update this policy at any time
11. Contact Information
If you have any questions or need assistance:
Company: PouchMe
Website: www.pouchme.com
Email: info@pouchme.com