1. Processing & Shipping Times
All orders placed on www.pouchme.com are processed within 1–2 business days (excluding weekends and holidays).
Once shipped, delivery times vary depending on your location.
Estimated Delivery Time
- Standard Shipping: 2–5 business days
- Express Shipping: 1-3 business days
Please note that shipping times are estimates only and may be affected by carrier delays or circumstances beyond our control.
2. Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free shipping promotions at our discretion.
3. Shipping Locations & Restrictions
Currently, PouchMe ships within the United States only.
We reserve the right to cancel or restrict orders based on shipping limitations or legal requirements.
4. Returned Packages
If a package is returned to sender, each case will be reviewed individually.
We reserve the right to:
- Charge additional shipping fees to resend the order, or
- Issue a refund minus original shipping costs and a restocking fee
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
You can monitor your shipment using the tracking link provided.
6. Lost, Stolen, or Delayed Packages
Once an order has been shipped, PouchMe is not responsible for lost, stolen, or delayed packages.
If you experience an issue:
- Contact the shipping carrier directly
- If additional assistance is needed, contact our support team
7. Contact Information
If you have any questions about shipping or your order:
Company: PouchMe
Website: www.pouchme.com
Email: info@pouchme.com